Client Job Openings for Associated Industries >> Customer Care Specialist - Program Registrar - Girl Scouts
Customer Care Specialist - Program Registrar - Girl Scouts
Summary
Title:Customer Care Specialist - Program Registrar - Girl Scouts
ID:6087
Job Status :Full Time
Company :Girl Scouts of Eastern Washington & Northern Idaho (GSEWNI)
Description

Girl Scouts of Eastern Washington and Northern Idaho (GSEWNI) is looking for a Customer Care Specialist - Program Registrar.The position requires someone with strong attention to detail and willing to learn the basics of the Girl Scout program.

GSEWNI is a non-profit organization. The GSEWNI council serves an area comprised of 19 counties in central and eastern Washington, and 10 counties in northern Idaho for a total of 29 counties covering 67,000 square miles. The council is headquartered in Spokane, Washington and has regional field staff located in the Tri-Cities, Washington and Coeur d’Alene, Idaho. GSEWNI serves approximately 4,000 girls in kindergarten through 12th grade with the help of 2,000 dedicated adult volunteers. Girls are at the center of everything we do as a council. Girl Scouts is the preeminent leadership development organization for girls, the leading authority on girls’ healthy development and we are working daily with girls and women to transform the leadership landscape for girls into the next century

GSEWNI offers competitive benefit including medical, dental, vision, life and paid time off. 


POSITION SUMMARY:

The Customer Care Specialist - Program Registrar provides elite customer service to our general membership and program staff pertaining to Day Camp, Resident Camp and all manner of Council-delivered program activities. This position is central to the success of our movement and membership retention. The position is responsible for accurate member registration and understanding the Girl Scout program.
 

PRIMARY RESPONSIBILITIES OF POSITION:

  • Manages and supports the completion of the entire program registration process (Day, Resident, Outdoor, STEM events, general program events, etc.)
    • Supports membership growth and retention through conversion of non-members during camp registration
    • Facilitates financial aid process
    • Ensures paperwork is completed for campers
    • Manages case work related to registration issues
  • Oversees troop trips
    • Reviews trips for adherence to Safety Activity Checkpoints and Girl Scout Guidelines
    • Processes paperwork to obtain additional insurance if necessary
    • Processes paperwork to obtain Certificate of Liability if necessary
  • Keeps troop resource listing up to date including vendor approval for activities
  • Adds council and troop program events to the council calendar and Doubleknot; assists with Program social media
  • Assists when directed Council-wide data functions, such as data import and export, and user account maintenance
  • Provides back up to staff assigned duties of reviewing data quality reports, and takes or causes action to resolve data issues and problems.
  • Supports and participates in program events, activities, and camps as needed (occasional nights and weekend hours)
  • Supports Customer Care team when needed to manage customer inquiries which includes; answering telephones, mail, tasks, cases and other assignments as assigned.
  • Serves as support to council store, reception desk and other departments as needed
  • Enhances organization reputation by providing a positive customer experience for all those contacted
  • Performs other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

  • High school diploma or equivalent with experience in an office environment with superior customer service, organizational, and communication skills. 
  • Valid Driver’s License and insurability preferred.
  • Reliable transportation required.
  • Ability to pass background check.
  • Must be experienced with office equipment, multi-line phone system, and cashiering.
  • Must be experienced in the use of computers including Microsoft Office: Word, Excel, and Outlook.  CRM experience - Salesforce, desirable. Must be able to learn, understand, and apply new technologies with ability to understand the basic data quality principles and practice. Must be able to compile information and develop related reports, using council software.
  • Willingness to subscribe to the principles of the Girl Scout movement, including acceptance of the Girl Scout philosophy and willingness to maintain membership in the Girl Scouts USA.

Physical Abilities:  To perform this job successfully, an individual must be able to:

Occasionally lift objects up 25 pounds, repetitive movement of the wrists, hands and/or fingers.  Rarely climb, pull, stoop, kneel, crawl, twist and crouch. Must be able to stand or sit for long periods of time and work in inclement weather.  Clearly see 20+ feet, with or without corrective lenses and differentiate between colors (no color blindness)

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

Multi-Tasking Ability: ability to handle many diverse tasks/projects at one time; ability to prioritize and complete them on time.

Work Environment:   

      While performing the essential duties/responsibilities of this job, the employee is exposed to typical office environment conditions and noise levels but may also be exposed to inclement weather.  Multi-tasking in a fast-paced environment is an integral part of this position, as is the ability to work with high-stress situations based on the nature of GSEWNI mission and daily work.Limited travel may be required based on the work demand throughout the 29-county area and/or conferences and conventions as approved.

This opening is closed and is no longer accepting applications
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