Client Job Openings for Associated Industries >> Volunteer Support Manager - HOLD 4/6
Volunteer Support Manager - HOLD 4/6
Title:Volunteer Support Manager - HOLD 4/6
Job Status :Full Time
Company :Girl Scouts of Eastern Washington & Northern Idaho (GSEWNI)

Girl Scouts of Eastern Washington and Northern Idaho (GSEWNI) is looking for a Full-time Volunteer Support Manager.

The pay range will be 43,000 with benefits.

GSEWNI offers competitive benefits including medical, dental, vision, life and paid time off.

Girl Scouts of Eastern WA & Northern ID is a non-profit organization. The GSEWNI council serves an area comprised of 19 counties in central and eastern Washington, and 10 counties in northern Idaho for a total of 29 counties covering 67,000 square miles. The council is headquartered in Spokane, Washington and has regional field staff located in the Tri-Cities, Washington and Coeur d’Alene, Idaho. GSEWNI serves approximately 4,000 girls in kindergarten through 12th grade with the help of 2,000 dedicated adult volunteers. Girls are at the center of everything we do as a council. Girl Scouts is the preeminent leadership development organization for girls, the leading authority on girls’ healthy development and we are working daily with girls and women to transform the leadership landscape for girls into the next century.


The Volunteer Support Manager is responsible for supporting and retaining adult volunteers and girl members in assigned areas by providing mentoring, developing, and delivering resources, and developing and maintaining partnerships to assist volunteers in their work with girls. The Specialist is responsible to analyze, develop, recommend and follow best practices for successfully culminating recruitment efforts, providing volunteer and troop support, increasing troop membership and volunteer participation, and reaching team goals. The Specialist will accomplish this by initiating and pursing communication strategies and protocols to support registered troop members and volunteers; contribute to, coordinate, and support team initiatives; and provide information required for customer service, reporting and decisions making at all levels of the organization. The Specialist regularly runs and reviews membership reports to identify and communicate membership changes or issues to the team and management. Specialist works collaboratively with members of the Troop Support Team as well as cross-functionally with other departments to ensure achievement of the goals of the Girl Scouts of Washington and Northern Idaho.


Program Delivery & Service Unit/ Troop Support

  • Mentors adult volunteers to work with girls in assigned program-grade level's to ensure delivery of programs and services to girls.
  • Works with cross-functional team to determine or develop innovative strategies to ensure effective support of troop leaders and program-grade levels within service units.
  • Monitors and provides support for problem solving and conflict resolution in a timely manner.
  • Create, implement and evaluate trainings to ensure the effective delivery of GS program.
  • Assists in achieving the council's membership and retention goals for girls and adults by development, coordination and delivery of quality events, curricula, and additional resources as driven by market needs.
  • Attends Service Unit Leadership Team meetings to support program delivery, when scheduled.
  • Mentors Service Unit leadership to assess training needs and fulfillment of defined roles that will increase membership, retention and quality program delivery.
  • Develop and maintain assigned program partnerships and collaborations.
  • Promotes and assists with council wide programs, activities, public relations, and fund development skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Conflict management; ability to anticipate, prevent, and resolve conflicts while maintaining productive working relationships (customers, vendors, coworkers); distinguishes between disruptive conflict and constructional differences; identifies common interests to resolve differences.
  • Volunteer Relations- understands the functions of volunteers; demonstrates flexibility to meet with volunteers, effectively delegates responsibility; monitors use of volunteers within exiting constraints and guidelines; recognizes volunteer accomplishments; works effectively with volunteers.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor Degree or equivalents education and work experience.
  • Valid Driver's License, reliable transportation and proof of insurance.
  • Available for weekend/evening work.
  • Adhere to the principals and philosophy of Girl Scouting and willingness to maintain GS membership.
  • Ability to pass background check.
  • Bilingual and fluent in English and Spanish desired

Physical Abilities: To perform this job successfully, an individual must be able to:

Occasionally lift objects up 30 pounds, repetitive movement of the wrists, hands and/or fingers. Rarely climb, pull, stoop, kneel, crawl, twist and crouch. Must be able to stand or sit for long periods of time and work in inclement weather. Clearly see 20+ feet, with or without corrective lenses.

Work Environment:

While performing the essential duties/responsibilities of this job, the employee is exposed to typical office environment conditions and noise levels. Multi-tasking in a fast paced environment is an integral part of this position, as is the ability to work with high-stress situations based on the nature of GSEWNI mission and daily work.

The management of this organization believes that every employee has the right to work in surroundings that are free from discrimination. It is our policy to hire, compensate, promote, train, transfer, discipline, discharge, and make all other employment-related decisions without consideration of an employee's race, color, creed, sex (including pregnancy), sexual orientation, gender, gender identity, religion, age, national origin, physical or mental disability, veteran status, marital status or any other basis prohibited by local, state or federal law. All employees of this Council are prohibited from engaging in unlawful discrimination. All staff are provided a safe and inclusive work environment.


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